Prepare for
CMMC Compliance

Trusted practitioners helping businesses implement NIST 800-171 controls since 2017.

The CMMC Process

RULE

The CMMC framework adds a verification component to the existing DFARS 252.204-7012 regulation and the NIST SP 800-171 Rev.2 security requirements and processes.

(Revision 3 expected early 2024)

IMPLEMENTATION

A CMMC Registered Practitioner Organization (RPO) helps you implement and maintain technology, processes, and cybersecurity controls in accordance with the rule.

(Digital Boardwalk is an RPO)

ASSESSMENT

A CMMC 3rd Party Assessment Organization (C3PAO) assesses your implementation and reliable use of the rule’s controls for your desired CMMC level and issues your certification.

(Digital Boardwalk is not a C3PAO)

Practical Experience

We have been helping businesses in various regulated industries implement and maintain effective cybersecurity controls and processes since 2009. When the DFARS 252.204-7012 ruling was released in 2017, our customers to which the rule applied already had many of the NIST SP 800-171 security systems and processes in place. Since then, we have continuously developed and refined our service offering to focus specifically on the CMMC framework and evolving certification process.

Our Unique Approach

Unlike many providers who focus on consulting and initial implementation, we focused on being your long-term compliance partner. Likewise, instead of charging large up-front project fees to implement your controls, we structured our model on an affordable monthly recurring fee to help you both implement and maintain your cybersecurity controls over time. To accomplish this, we custom-developed our own artificial intelligence systems to streamline the deployment of many CMMC controls and processes, significantly reducing the initial implementation overhead.

The Digital Boardwalk Difference

Rather than implement monitoring tools and wait for alerts to tell us when your technology is broken, we developed our own custom artificial intelligence and business process automation to proactively prevent issues from occurring in the first place.

But experience has proven that we can’t rely 100% on technology alone. So, our team conducts monthly scheduled audits and quality assurance checks to deliver a level of human oversight unlike anyone else in the industry.

“I worked for a few other reputable managed IT services providers before joining Digital Boardwalk, and the difference was astonishing. Immediately I could tell how much more mature this company was. For the very first time, I feel confident that what my company is promising its customers is exactly what we are delivering, and then some.”

Devin B.
Service Operations, Digital Boardwalk

The proof is in the numbers

Year after year, Digital Boardwalk consistently delivers an award-winning customer experience at scale.

2023_MSP_501_Winner_White

15,000+

monthly active users

350,000+

service requests per year

1 hour

average resolution time

20+

industry-specific awards

Frequently Asked Questions

How quickly can we get started or become compliant?

We recommend you begin planning a transition no later than 6 months prior to any deadline or contract end dates with a current provider. A typical onboarding of our core IT management services takes between 4 to 6 weeks to complete on average. Implementation of our standard CMMC-focused cybersecurity services then takes an additional 6 to 8 weeks to complete on average. Finally, we recommend at least another 3 months to consult on additional technology and workflow changes that may be required for CMMC compliance.

Do you guarantee our ability to get certified?

No. NIST SP 800-171 includes many controls and objectives that relate to your internal business processes, policies, and people. Digital Boardwalk is a managed IT and cybersecurity provider that focuses on the technical security requirements of CMMC.

Where do you provide services?

Digital Boardwalk currently services customers throughout the entire United States, including Alaska and Hawaii. We can provide on-site support as quickly as same business day in over 29,000 zip codes and a median travel distance of only 18 miles.

Do you provide a service contract with a Service Level Agreement (SLA)?

Absolutely! Our Terms of Service will be made available to you with our proposal and can be reviewed online at any time. Our terms include important information such as response time guarantees, technical requirements, service availability, and service descriptions for each solution we provide.

What is your typical response time?

We set a goal to respond to all service requests within 1 hour but currently average between 30-45 minutes. More importantly, we focus on resolution time. We currently average a 1-hour time to resolution on all service requests.

Will we have a primary support contact, or will we call into a general help desk?

Every customer is assigned to a “pod” that consists of 2 Technical Account Managers (Level 2 engineers) and 1 Senior Technical Account Manager (Level 3 engineer). All your requests will be assigned to one of these three pod members based on your request and their subject matter expertise. Together, they will become intimately familiar with your technology and business processes for a friendly and efficient support experience.

 

Additionally, every customer is assigned a dedicated virtual Chief Information Officer (vCIO) and is also actively supported by various other teams from Cybersecurity & Compliance to Change Management. You can learn more about all our dedicated teams here.

Do you outsource your help desk?

No! All of our teams are full-time employees of Digital Boardwalk, including our Service Operations team and even our Cybersecurity & Compliance team.

Do you provide a support portal where we can track our requests?

Yes! You can log in from your computer or smartphone, and you have access to view all your support tickets, projects, authorized users, invoicing, and more. You can learn more about our support portal here.

Do you offer 24/7 support?

Yes. We have a weekly rotating on-call team as well as a Technical Escalations Manager who oversees all after-hours emergencies and technical support. You can learn more about our 24/7 support here.

How do you protect unauthorized access to our systems through your privileges?

Digital Boardwalk has very strict cybersecurity and information governance controls in place that follow the NIST 800-171 framework and the principle of least privilege. Every platform has strict multi-factor authentication enforcement and is only accessible from company-registered devices within the United States. Digital Boardwalk also utilizes over a dozen layers of cybersecurity defenses from zero-trust application control to employee monitoring. Click here to learn more about our suite of cybersecurity solutions.

How much does it typically cost to get started?

Nothing! Although the typical onboarding takes roughly 100 hours to complete, we don’t charge anything to onboard our services.

What information will you need from our current provider?

Once we begin your onboarding project, we will provide you with a sample notice of termination you can send to your current provider. We will also send your current provider a Service Transition Planner with all the questions we need answered, required credentials, etc.

Our Capabilities